How quickly will my order be dispatched?
Once your order has accepted you will get a confirmation email. Once it's been dispatched, you will recieve notification again via email.

Order dispatch time can vary depending on the daily order volume, for orders of Plamo Colour paints, there is an average of 2 working days before dispatch, as they are freshly mixed up upon your order.

If you require paints urgently, please contact us so we can prioritise your order for possible same day dispatch. For non urgent orders please allow 5 working days for your order to be dispatched after placing your order before contacting us.

If an order/delivery is very urgent, important, expensive please contact us by email to ensure we can meet your needs before placing your order.

My Order has not arrived yet.
The speed of Postal and Courier services in different countries tend to vary, this is beyond our control. Most of our worldwide parcels arrive within 3-10 days. If you have chosen DHL Express, it has been known for orders to arrive at USA and Australian destinations 24 hours after dispatch!

For Airmail, Royal Mail doesn't class an Airmail shipment lost until after 30 days have passed, so until then we can not make a claim as "Lost in Post".

Orders sent via Airmail are not insured and do not have a tracking number, proof of postage can be provided, however Airmail is not recommended, orders over 1KG are recommended to be sent by DHL Express Air, it is cheaper, faster (1-3 days) and is fully tracked and insured for up to £50 (if you require greater insurance, please contact us prior to your order).

Usually my order usually takes a certain number of days, but my new order has not arrived yet.
You chan check the status of your shipment by using your tracking number to see exactly where it is.

Do you offer Free Shipping?
Free Shipping is available on orders over £100 GBP within the UK ONLY. These are generally sent using Citylink. If you would prefer another courier, pleast contact us prior to making your order and we can possibly arrange an alternative courier for you.(1-2 working days).

How will I know when my order has been shipped?
Your order status will be updated once the order has been despatched, you will get an email letting you know the details and you can also check by loging into your account and checking your Order History.

What do the different Order Statuses mean?

• Despatch Pending - We have recieved your order, any changes can be made.
  If you wish to make changes please use contact us or reply to you confirmation email to contact us immediately.
• Processing - Your order is being put together, mixing up your paints or waiting for delivery of stock. If we are waiting on Stock, we will notify you so you can decide if you want a refund on the item, or wait until it arrives.
• Cancelled (Non Payment) - Payment was not completed and the order has been canceled sometimes this is due to not fully completing at the checkout.
• Return To Sender - Your order has been returned to us for some reason, we will contact you if this happens. Additional shipping charges may be necessary depending on the circumstances the item was returned under.
• Possibly Lost in Post - Item has going missing in transit and we are working on a solution.
• On Hold - We are waiting for your email response to an order query, or you have chosen your order to be held and despatched on a later date.
• Dispatched (showing chosen method) - This means your order has been dispatched and is on its way to you.
• Delivered (showing chosen method) - This is for our own use to sign off what orders have been fully completed.